Complaints Procedure

At No Win No Fee Solicitors Co, we are dedicated to providing assistance when you need support, particularly in pursuing compensation for injuries through accident claims against third parties.

Our commitment is centred on delivering a quality service and fostering transparent communications. Should our service or that of our solicitors not meet your expectations, we value your feedback so as to address concerns and prevent recurrence.

Initiating a Complaint

You have various channels through which you can file a complaint:

  1. In-person
  2. By telephone
  3. By fax
  4. By email:
  5. In writing: JF Law Limited, Suite 3 And 3.1, Exchange Court, 1 Dale Street, Liverpool Merseyside, L2 2PP

How to Lodge a Complaint About a Solicitor

If you are dissatisfied with the service provided by one of our solicitors, please get in touch.

If unsatisfied with our response, you can contact the Legal Ombudsman, an impartial and independent organisation.

Legal Ombudsman Contact Details: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

For residents in Scotland, contact the Scottish Legal Complaints Commission.

Scottish Legal Complaints Commission Contact Details: Scottish Legal Complaints Commission, The Stamp Office 10 – 14 Waterloo Place, Edinburgh EH1 3EG
Tel: 0131 201 2130
Fax: 0131 201 2131

Filing a Complaint with JF Law Limited

If dissatisfied with our service, please inform us right away through various means. Your complaint will be handled by our Complaints Officer:

  1. In writing
  2. By telephone
  3. By email
  4. By fax
  5. Any other means

Complaint Handling Process:

  1. Acknowledgement within 5 working days with details of our complaints procedure
  2. Progress update within 4 weeks, providing a final response or an explanation for any delay
  3. If no response within 8 weeks, a definitive/final response or an explanation for the delay

Our Commitment To You

We are committed to continuous improvement. Explore our promises to you in our:

  1. Privacy Policy: Ensuring confidentiality of your personal data
  2. Cookies Policy

Solicitors Regulation Authority (SRA) Contact Details

JF Law Limited is authorised and regulated by the Solicitors Regulation Authority (SRA). You can find our regulatory information here. A complaint can be made to the SRA whose contact information can be found below:

Birmingham (Headquarters)
The Cube
199 Wharfside Street
B1 1RN

Telephone: 0370 606 2555

You can find out more information on